Refund policy
IMPORTANT: WE DO NOT PROVIDE FREE RETURNS; RETURN FEES APPLY.
Returns
Can I return my order?
Yes, this is possible.
If you are not satisfied with the goods you received, you may return them within 30 days from the date of delivery.
For a return to be accepted, the order must meet the following conditions:
-
The order must include all original parts and components, and the packaging must be intact, exactly as the product was received.
-
The goods may only show normal wear resulting from reasonable handling of the product; damage caused by negligent use will not be accepted.
-
Products for which hygiene is important must be completely clean before being returned.
-
The product must show a defect that was identified immediately upon receipt.
-
We reserve the right to charge the customer for the cost of returning the shipment.
-
The return will be processed within 7 business days and, if all conditions are met, it will be officially accepted within this period.
We reserve the right to refuse a return if we suspect that the products have been used or damaged through improper use.
How can I return my order?
If your order meets the conditions above, please follow the steps below to begin the return process:
Send an email to: support@claragalway.com
Please make sure to include the following information in your email:
-
Order number
-
Reason for the return
-
A photograph of the product in the event of damage or breakage
-
Customer’s full name
-
Customer’s address
We will contact you to provide the correct address for sending the returned goods.
Do not return the goods to the original sender’s address, as the correct return address will be provided after your request has been reviewed.
You, as the customer, are responsible for the return shipping costs.
CANCELLATION
The consumer has the right to withdraw from the contract in accordance with applicable legislation, provided that the contract does not primarily relate to business or professional activities.
CONDITIONS FOR WITHDRAWAL FROM THE CONTRACT
-
The withdrawal period is 14 days from the date on which you, or a third party designated by you who is not the carrier, receives the goods or the final item in the order.
-
As our system is fully automated, orders are processed immediately and it may therefore not be possible to stop dispatch once an order has been placed. For this reason, we do not accept order cancellations once the goods have been dispatched.
-
If you wish to exercise your right to cancel the order, you must clearly inform us of your decision, for example by email.
-
The cancellation will take effect once the returned goods have been received by our team.
-
The buyer is responsible for the cost of returning the goods.
Goods in Transit
As our goods are shipped from Asia, shipping times may be longer and may be outside our control. If the goods are already in transit, cancellation of the shipment is not possible.
Please wait until the goods have been delivered and then return them. You may inform us in advance of your intention to cancel the order. To help us process the return more quickly, please send us proof that the returned goods have been dispatched.
Consequences of Cancelling the Order
In the event of cancellation, we will refund all payments received from you, except for delivery costs where applicable if you selected a more expensive delivery method than the standard option.
The refund will be processed without undue delay and no later than 14 days after receiving notification of the cancellation and the returned goods.
We will use the same payment method used for the original transaction, without any additional charges to you.
IMPORTANT:
ALL RETURNED GOODS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.