Shipping policy
Order Processing
Once an order has been received, it will be processed within 1 to 3 business days.
On business days, orders are usually processed within 24 hours.
Orders placed in the evening, on Fridays, or during weekends may be processed on the next business day.
Delivery Time
Once the order has been dispatched, the average delivery time is 7 to 12 business days.
The stated delivery times are estimates and may vary depending on logistical conditions, product availability, or shipping circumstances.
Shipping Costs
All orders include free delivery with no minimum purchase amount required.
No additional delivery charges will apply unless otherwise stated.
Delivery Method
Ordered goods are delivered to the address provided by the customer at the time of purchase.
In order to optimize logistics costs, orders may be consolidated and shipped as part of bulk shipments.
Possible Delays
Delivery times may be affected by circumstances beyond the seller’s control, including:
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Increased order volumes
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Logistical restrictions
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International shipping
The seller undertakes to inform the customer of any significant delays whenever possible.
Payment Methods
Customers may use the following payment methods when placing an order:
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Card payment (Visa, Mastercard, Maestro, American Express)
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PayPal
All payments are processed through secure systems using encryption.
Legal Framework (EU)
This policy complies with the applicable legislation of the European Union, in particular:
Directive 2011/83/EU of the European Parliament and of the Council on consumer rights
Directive 2000/31/EC on electronic commerce
The customer has the right to be informed about the status of the order, delivery times, and delivery conditions before entering into the purchase contract.
If the agreed delivery time is not met, the consumer has the right to request delivery within an additional reasonable period. If the seller fails to deliver the goods within this additional period, the consumer has the right to withdraw from the contract in accordance with applicable legislation.
Priority Processing
If expedited order processing is required, the customer should contact customer support immediately after placing the order.
Same-day processing is not guaranteed and depends on current operational capacity.
Contact
For questions regarding shipping or the status of an order, customers may contact customer service via the email address provided on the website.